About Me

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What our customers think of Emma

Everyone is professional, patient and friendly. Important on a trip like this. Emma is the best! Read the full review

Travelled: March 2022

Deanna Rieden - USA

Thankful for them. They made sure I was "Swooped" off my feet many times. THANKS ZOE & EMMA! Read the full review

Travelled: February 2022

Ron Hart - USA

Emma was consistently responsive on questions and handling any issues... with very thorough and customized responses. Read the full review

Travelled: February 2022

Gary Lincoln Neilson - USA

We had a great experience throughout the planning stage and beyond. We had as much information as Swoop could provide in advance and found it all very simple and easy. Read the full review

Travelled: February 2022

Lauren Woosey - UK

Charlie and Emma were great, very communicative and quick to respond to any questions I had along the way. Read the full review

Travelled: December 2021

Christopher Norton - USA

I felt that we received the best possible service - all of our many questions were answered, concerns addressed, and we were provided first class service by Swoop. Emma helped us deal with all of the anxiety and uncertainty with Covid situation. Thank you so much for making this experience successful! Read the full review

Travelled: December 2021

Claire Torrey - USA

The customer service provided by Swoop - specifically Emma and also Iain - was nothing short of amazing. From answering our endless questions to providing all the information we needed. Read the full review

Travelled: December 2021

Mohit Kallianpur - USA

Swoop kept us informed and up to date on everything needed to avoid a major travel problem. Emma's communication with us was exceptional. Read the full review

Travelled: November 2021

Sheila Porter - USA

Emma was amazing and so helpful, supportive and informative. She made me feel like I was ready in the way I packed prepared! Read the full review

Travelled: February 2020

Deirdre Foote - United States Of America

Emma, Cassia and Charlotte have all helped make our adventure the holiday of a lifetime. Thank you so much. Read the full review

Travelled: February 2020

Janette Harrison - Australia

Loli and Emma, along with the rest of Swoop support, organized our trip of a lifetime! Read the full review

Travelled: February 2020

Juliette Anna Lacy - United States Of America

Next Adventure

I am really interested in some epic rail trips through Europe (and beyond) - to tick off as many countries as possible without flying! As a big sports fan I am also aiming to travel to the Olympic Games at some point in the future!

Ready to plan your Antarctic adventure?

1
Listen

Listen

We'll spend some time listening to your aspirations, then discuss the kind of experience that might suit you.

2
Match

Match

Next we'll discuss the options, shortlist the best trips for you and present you our impartial recommendations.

3
Reserve

Reserve

We'll place a 24 hour hold on your preferred option - without obligation - whilst we talk through the details.

With over 50 years of Antarctic experience between us, we can help guide you to exactly the right trip for you.

1-855-369-8288

About Me

Life Before Swoop

Growing up in Scotland always meant I was only an hour away from a Munro or the coast - which has fuelled my love of the outdoors and watersports. From an early age I was hiking up mountains, cycling around lochs or playing on beaches - and each winter I learnt to ski in the Alps. Whilst at school and university I was a competitive dinghy sailor, which led me into working as a qualified RYA watersports instructor in both Greece and Scotland over my summer breaks.

My Polar Experience

I was thrilled to head south to Antarctica in February 2022; this was a dream come true for me as a lifelong penguin fanatic! As soon as we left Ushuaia harbour I spotted my first penguins (Magellanic penguins), not to mention black-browed albatross and fur seals popping up in between the mandatory safety briefings. Spending two days at sea crossing the notorious Drake Passage allowed me to get to know our expedition team of naturalist guides and my fellow wildlife-mad passengers. I really enjoyed the informative lectures on the wildlife and ice we would soon be looking out for whilst in Antarctica - it was great preparation and really helped me appreciate everything so much more.

Once in Antarctica our first adventure out on the Zodiac ribs was blustery, the biting Antarctic wind made me grateful for the warm parka - but the wildlife did not disappoint. I was absolutely in love with every little penguin zooming past us in the water and the marvellous feathery chicks waddling about on land. In total it was estimated we saw 40,000 penguins - I was completely awestruck by the noise, the activity and the smell! My biggest surprise was the icebergs - I was fascinated by their immense size, and the myriad colours and shapes are just beautiful.

Day to Day at Swoop

As one of the awesome Customer Experience Coordinators here at Swoop - I am part of the team that make your trip to Antarctica or the Arctic happen. We dot the i's, cross the t's, book any requested add-ons and make your travel itinerary shine. Day to day tasks can really vary, from answering customer questions and completing itineraries to organising a dream Antarctic wedding for some lucky passengers!