Reviewer image

Cynthia

United States Of America

Customer
Rating

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Cynthia's Trip Date:

14th Dec - 29th Dec 2019

Cynthia's Ship:

Island Sky

What was your most memorable moment?

The vastness of the continent; seeing the wildlife up close; the incredible expedition team and the operator’s staff and crew; the learning opportunities from the lectures; the opportunity to make new friends from around the world....spending Christmas and my Birthday in an utterly indescribable place on our planet!

Which of the following best describes your adventure?

Life changing

On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?

1 2 3 4 5 6 7 8 9 10

10 out of 10

How likely is it that you would recommend Polar Latitudes to a friend?

1 2 3 4 5 6 7 8 9 10

10 out of 10

Tell us about the wildlife

I loved seeing the penguins - with their chicks the humpback whales; the seals and the birds! My favorite experiences were being close up with the penguins and all the day in the zodiacs with about 10 humpbacks feeding all around us!

Tell us about Zodiac excursions

Enjoyed the "close up" experiences in the zodiacs - with the wildlife and also with the icebergs! The team was very good to teach zodiac safety and maintain safety consistently.

Tell us about the expedition team

So friendly and knowledgeable!! always patient with questions. I loved the lectures on the wildlife and also on the history of Antarctica and the environment. Each team member had thier area of expertise - enjoyed each one so much! Hella; Dave; Mara and Pablo; Sara; Will; Stephi; Michael; Ashley; Paul; Zach; Dr Bruce and his wife Lois; and Echo....each and every one of them were so kind and made every effort to know all the guest and interact. I never saw any of the team members irritated or unkind in any way to any of the guests. Highly professional.

Tell us about the Island Sky

Really nice ship. The staff was incredible! Our cabin housekeeper - Honey - was so friendly and accommodated any request with a smile. Our cabins were well kept - beds were very comfy - nice linens. Loved having the promenade level cabin - could step right out on the the deck to watch landscape or get photos. The finding room was very nice - especially like the outdoor eating space. Lots of variety in the menu and the food was very good. I am vegetarian and there was always plenty of options. Enjoyed the visit to the galley - amazing what happens behind the scenes to provide meals for all the ship! Also loved the special attention they gave to the birthday celebrants - there were 3 of us celebrating on the trip. A nice cake and songs from the entire kitchen/dining staff...very nice! Also loved that we had access to the bridge - the captain and pilots were wonderful - very informative and kind.

Something Else?

A wonderful trip! Met all my expectations and then some. From the first phone call when Tennessee answered to all the trip planning with Liz and the quick follow-up upon return...enjoyed every moment. I've recommended Swoop to so many people - and I'd certainly enjoy another trip.....guess I need to start thinking about Polar Bears!! A thousand thank yous!

Do you have any tips or advice for other people planning a trip to Antarctica?

Clothing - less is more...the pre-tripp suggestions/illustrations provided by Swoop were exactly what I needed. I might have left out a few things that I never really wore. I also might have included one "nicer" outfit for variety on the ship. And...do not pass on the polar plunge! Do it! Period!

Has your experience changed your perspective in any way?

The lectures were so informative - I have new knowledge and understanding of the wildlife and also of the environmental structure of the continent. It makes the seriousness of climate change and environmental protections even more important!

Do you have any recommendations for Swoop, or feedback about the team?

Great experience working with Swoop! Feel like I have new friends in the UK! Very professional; quick to respond to communications; appreciated the transparency provided with any issues that arose. Great team!

3 people found this review helpful

See All Reviews