Donald and Kausalya - USA Travelled: December 2023
Customer
Rating
10
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
It is impossible to single out one experience. Carola was with us in every step and her help was incredible - she made this experience perfect for us. Due to a late flight, we needed rebooking of flights and communication with drivers and hotel which she handled seamlessly and without any hiccup. Carola made everything happen like it was a walk in the park for her. Swoop does an excellent job and Oceanwide ship, facilities, staff, crew made the experience incredible. If there was any one thing that might be improved it would be the shipboard TV as there was constant buffering of the programs as well as erratic behavior. Granted, the trip is best without any TV but my mate had difficulty with sea sickness and reliable TV would have helped her. I realize it is satellite based and that is difficult in Antarctica but this is just a comment. If I ever do another booking through Swoop, I will definitely ask for Carola if she is available. Hold onto her in every way as if I had a professional need for her, I would offer her a executive position in an instant.
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