Customer Reviews

We know how easy it is to fall in love with the idea of curious penguin chicks and sparkling glaciers, but what is it really like to visit Antarctica with Swoop? We decided to let our customers do the talking and share their experiences below.

Anonymous  - USA Travelled: December 2023

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

We came upon a pod of Orcas in the middle of the Gerlasch straight. The expedition team quickly decided to cancel all activities, drop ALL zodiaks and get everyone on the water to chase them. We caught up with them and found ourselves in the middle of 25 Orcas...with 3 humpback whales in their midst (not being hunted). it was amazing!

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Sabine  - Austria Travelled: December 2019

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Seeing whales really close while zodiac cruising

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Susan  - USA Travelled: January 2025

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Scuba diving on an iceberg.

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Peter Stephens  - UK Travelled: November 2016

8

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Alex. I have given you detailed feedback over the phone. I assume that the emails asking for feedback are automatically generated so do not see the need to repeat all I said to you. In short, Swoop provided a very good service with plenty of discussion and information before departure. The ship's hotel staff and crew were excellent. The ship's layout was poor, with nowhere other than the cabin (or the deck when weather permitted) to escape from the lounge when the presentations did not appeal or when we wanted to escape from the endless musak. The fixed 'fore and aft' lounge seating did not afford sensible conditions for lectures. The quality of the lectures was generally very poor with most expedition staff lacking basic public speaking skills and putting far too much emphasis on endless statistics. The expedition staff generally were lacking in general knowledge and sometimes even in courtesy. Any request for information about the bird life was usually met with 'ask Bruce' and of course Bruce was not always around to be asked. They ensured a safe environment but we often felt that they were reluctant to engage in conversation. Andrew and Michelle, the leader and his deputy, were both off-hand and dismissive. another member of the team, Bill, behaved totally inappropriately on occasion - largely to play to the gallery - even turning up in drag in the middle of a beautiful cruise through the ice. Our fellow passengers were mostly Swiss and German and were generally a good crowd although it was often difficult to find enough places at a table at mealtimes for a group of English speakers to sit down together. Hope that helps Peter

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Ruben  - Singapore Travelled: November 2025

6

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

This is a difficult question. From arriving in Ushuaia with a plane shaking from the wind, which in 200 previous flights I haven't ever seen, to the stunning scenes of an animal paradise in South Georgia, it is difficult to pick the one memorable moment out of the many. The expedition team was great and made many landings possible despite adverse conditions.

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Prasanth  - UK Travelled: March 2024

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Was meeting Emma Carey, (the Girl who fell from the sky) on the ship. she is a walking miracle. this was followed by watching the A23a Iceberg and the thousands of King Penguins in south Georgia. in short is is a combination of many Memorable moments.

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Anonymous  - USA Travelled: February 2024

9

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Camping on the continent

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