Jon & Katie Fox - USA Travelled: January 2019
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
The highlight for us was the day we went through the Lemaire Channel, visited Pleneau Bay and Port Charcot, did the polar plunge, and had a deck BBQ dinner. It was an amazing day. The landscape and wildlife were incredible. Conceptualizing the sheer quantity of ice surrounding you is breath taking. And the penguins were always funny to watch. The guides were incredible and beyond knowledgable. Their passion is contagious and it was clear they love their job. Fellow passengers and other ship crew were also extremely friendly and interesting. One unfortunate surprise was the final payment process. The payment processor was through a different company and country than any of the previous payments, so getting approval from one's card issuer was unnecessarily challenging for many passengers. This could've been prevented by communicating the information prior to departing Punta Arenas. Our most magical moment was at the Port Charcot hike where scenery was truly amazing and looked like a painting.