Customer Reviews

We know how easy it is to fall in love with the idea of curious penguin chicks and sparkling glaciers, but what is it really like to visit Antarctica with Swoop? We decided to let our customers do the talking and share their experiences below.

Steve & Ling  - USA Travelled: December 2017

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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

The reason for NO in the question above is solely due to financial cost, not for any other reasons. The highlights may include, grand glacier and gigantic iceberg, and countless various lovely animals. It is a truly lifetime experience. I expected to see thousands of penguin and grand glacier, but the gigantic iceberg was a big surprise!

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Colin John  - UK Travelled: November 2017

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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

More varied than we expected in terms of landscapes and wildlife. We were pleased to have so much time ashore - more than expected. Crew and staff were great but an awkwardness in the composition of the passengers meant less companionship than we had experienced on previous similar holidays.

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Kira Day  - USA Travelled: February 2017

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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

The highlight was being able to experience wildlife up close (i.e. a humpback whale under our zodiac), as well as the amazing staff on the ship. There was a fair mix of younger and older people on my expedition, from 18-90! I was surprised by the massive scale of the continent.

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Peter Stephens  - UK Travelled: November 2016

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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Alex. I have given you detailed feedback over the phone. I assume that the emails asking for feedback are automatically generated so do not see the need to repeat all I said to you. In short, Swoop provided a very good service with plenty of discussion and information before departure. The ship's hotel staff and crew were excellent. The ship's layout was poor, with nowhere other than the cabin (or the deck when weather permitted) to escape from the lounge when the presentations did not appeal or when we wanted to escape from the endless musak. The fixed 'fore and aft' lounge seating did not afford sensible conditions for lectures. The quality of the lectures was generally very poor with most expedition staff lacking basic public speaking skills and putting far too much emphasis on endless statistics. The expedition staff generally were lacking in general knowledge and sometimes even in courtesy. Any request for information about the bird life was usually met with 'ask Bruce' and of course Bruce was not always around to be asked. They ensured a safe environment but we often felt that they were reluctant to engage in conversation. Andrew and Michelle, the leader and his deputy, were both off-hand and dismissive. another member of the team, Bill, behaved totally inappropriately on occasion - largely to play to the gallery - even turning up in drag in the middle of a beautiful cruise through the ice. Our fellow passengers were mostly Swiss and German and were generally a good crowd although it was often difficult to find enough places at a table at mealtimes for a group of English speakers to sit down together. Hope that helps Peter

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Saty  - UK Travelled: March 2026

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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Having watched Blue Planet , experiencing the wild life in real and literally smelling the animals in their habitat was great. Seeing the Glaciers and ice floats rarely shown for the beautiful sculptures that they are was my highlight, not to mention to experience the rough seas that the early adventurers took in their boats

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Tran Van Truong  - Viet Nam Travelled: March 2026

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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Many thing To Discover!

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Noah  - Israel Travelled: February 2026

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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Huge pengwin community at South Georgia.

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Anonymous  - Canada Travelled: February 2026

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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Whale watching

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Giorgio Roberto  - Brazil Travelled: February 2026

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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

This is the one of the most difficult questions to answer because there were so many unforgettable moments, but I will mention the first day we arrived in Antarctica after crossing the Antarctic circle. It was snowing heavily and we went out on the Zodiac among ice slabs sorrounded by icebergs, we saw our first seals, whales, and of course, penguins. A typical Antarctic day.

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