November Reviews

Reviews from Swoop customers who have travelled in November over the last nine seasons.

Peter Stephens  - UK Travelled: November 2016

8

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Alex. I have given you detailed feedback over the phone. I assume that the emails asking for feedback are automatically generated so do not see the need to repeat all I said to you. In short, Swoop provided a very good service with plenty of discussion and information before departure. The ship's hotel staff and crew were excellent. The ship's layout was poor, with nowhere other than the cabin (or the deck when weather permitted) to escape from the lounge when the presentations did not appeal or when we wanted to escape from the endless musak. The fixed 'fore and aft' lounge seating did not afford sensible conditions for lectures. The quality of the lectures was generally very poor with most expedition staff lacking basic public speaking skills and putting far too much emphasis on endless statistics. The expedition staff generally were lacking in general knowledge and sometimes even in courtesy. Any request for information about the bird life was usually met with 'ask Bruce' and of course Bruce was not always around to be asked. They ensured a safe environment but we often felt that they were reluctant to engage in conversation. Andrew and Michelle, the leader and his deputy, were both off-hand and dismissive. another member of the team, Bill, behaved totally inappropriately on occasion - largely to play to the gallery - even turning up in drag in the middle of a beautiful cruise through the ice. Our fellow passengers were mostly Swiss and German and were generally a good crowd although it was often difficult to find enough places at a table at mealtimes for a group of English speakers to sit down together. Hope that helps Peter

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Ruben  - Singapore Travelled: November 2025

6

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

This is a difficult question. From arriving in Ushuaia with a plane shaking from the wind, which in 200 previous flights I haven't ever seen, to the stunning scenes of an animal paradise in South Georgia, it is difficult to pick the one memorable moment out of the many. The expedition team was great and made many landings possible despite adverse conditions.

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Carolyne Hadley  - Canada Travelled: November 2017

1

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Overall there were lots of disappointing moments got to do only 1 of the things i wanted to do...(polar plunge) Saw tons of gentoo penguins very little if any of much else people were nice...much younger crowd than i expected boat was ok, food was good, staff good.

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Craig  - USA Travelled: November 2023

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Seeing humpback whales while in the zodiac

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Donald  - USA Travelled: November 2018

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

I could write pages. The highlight was of course the wildlife. I have been to several places where I had seen pictures before I got to my destination and the reality greatly exceeded the pictures. There is no way you can imagine 200,000 nesting pairs of penguins or nesting albatrosses until youn have seen them in real life.

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Rebecca  - Guatemala Travelled: November 2018

9

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

I was in a vessel with 50 other young women, which is rare and it was incredible! Lots of new friendships. The whole staff and crew of Ortelius was phenomenal! The landscape is incredible, not possible to take a bad picture, and loads of pinguins!

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