November Reviews

Reviews from Swoop customers who have travelled in November over the last nine seasons.

Carolyne Hadley  - Canada Travelled: November 2017

1

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Overall there were lots of disappointing moments got to do only 1 of the things i wanted to do...(polar plunge) Saw tons of gentoo penguins very little if any of much else people were nice...much younger crowd than i expected boat was ok, food was good, staff good.

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Sheryl  - New Zealand Travelled: November 2017

9

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Kayaking among the icebergs, looking at penguins.

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Peter Stephens  - UK Travelled: November 2016

8

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Alex. I have given you detailed feedback over the phone. I assume that the emails asking for feedback are automatically generated so do not see the need to repeat all I said to you. In short, Swoop provided a very good service with plenty of discussion and information before departure. The ship's hotel staff and crew were excellent. The ship's layout was poor, with nowhere other than the cabin (or the deck when weather permitted) to escape from the lounge when the presentations did not appeal or when we wanted to escape from the endless musak. The fixed 'fore and aft' lounge seating did not afford sensible conditions for lectures. The quality of the lectures was generally very poor with most expedition staff lacking basic public speaking skills and putting far too much emphasis on endless statistics. The expedition staff generally were lacking in general knowledge and sometimes even in courtesy. Any request for information about the bird life was usually met with 'ask Bruce' and of course Bruce was not always around to be asked. They ensured a safe environment but we often felt that they were reluctant to engage in conversation. Andrew and Michelle, the leader and his deputy, were both off-hand and dismissive. another member of the team, Bill, behaved totally inappropriately on occasion - largely to play to the gallery - even turning up in drag in the middle of a beautiful cruise through the ice. Our fellow passengers were mostly Swiss and German and were generally a good crowd although it was often difficult to find enough places at a table at mealtimes for a group of English speakers to sit down together. Hope that helps Peter

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Marilyn Fisher (2nd trip)  - Argentina Travelled: November 2016

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Highlights include kayaking (in ANTARCTICA!), camping without a tent (in ANTARCTICA!), having a penguin staring at me for half an hour while I was just sitting up in my sleeping bag, watching 6 orcas circling a small iceberg to hunt the seals lying there, probably scared out of their minds. The captain STOPPED the boat while we watched transfixed for half an hour.

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Yevgeny  - USA Travelled: November 2016

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Everything on the trip was great, even the weather (which I know is out of anyone's control, but still an added bonus). The best part of the trip for me were the excursions and the optional activities. Being on land, so close to the wildlife is a great experience. I also did kayaking, which I would recommend to anyone. Being on the water, among the icebergs and brash ice gives a whole new perspective to the gorgeous landscape. One of the best moments while on the kayak was when we were surrounded by hundreds of gentoo penguins, which were in the water, swimming around us and jumping in and out of the water. Amazing experience. In addition to the kayaking, camping on the continent was an amazing experience as well the polar plunge. stories that I will be telling for a long time to come. The people I met on board the ship were also a pleasant surprise. I expected a much older crowd and that I would be one of the youngest ones on board the ship. It turned out that there was a group of about 40 of us youngsters (late 20s / early 30s). I had a great time on board the ship and made some new friends. The staff was also very friendly. They were very helpful with anything that was needed. Many of them would also often socialize with the guests, both during the day and later at night after all activities had finished. It made it a much more personable experience.

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