Life before Swoop

I studied Travel and Tourism at college, which led to a data entry/admin job within the travel industry. Following this, I spent 12 years working in sales and customer support for an adventure travel company. During my time there, I was able to travel to a number of countries including Egypt, Myanmar, Canada, Costa Rica, the USA and parts of Europe.

It was during this time that I had my first experience of Polar travel. I was lucky enough to travel to the Antarctic Peninsula, which was subsequently followed by a trip to the Arctic and the Norwegian fjords. This sparked a passion in me for all things Polar, which ultimately led me to Swoop.


Horse riding in Tamarindo, Costa-Rica

My Antarctic Experience

I travelled to the Antarctic Peninsula in 2015 aboard the Polar Pioneer. I vividly remember the excitement as we made it across the Drake Passage and started to see our first icebergs.

I was constantly in awe of the vast landscapes but my main highlight was the wildlife. I never tired of watching the penguins' antics and will always remember watching a pod of orcas and their calves, something I never thought that I'd experience!


Penguin watching on a sunny Antarctic day

Day to day at Swoop

As part of Swoop's Polar Customer Experience Team, I am responsible for ensuring a smooth experience for our customers' Polar adventures, taking care of the details and assisting with any questions that you may have. I look forward to helping you prepare for the trip of a lifetime!


Exploring Whalers Bay in Antarctica

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What our customers think of Hannah

10/10 - This was a well-organized trip and Hannah was very helpful in getting us booked. Read the full review

Travelled: January 2024

Todd Robichaux - USA

Hannah has been attentive and helpful and prompt. Read the full review

Travelled: December 2023

Ruben Raj Theyventhiran - Malaysia

10/10 - The whole experience was amazing. Swoop customer relations (Hannah) was awesome. Read the full review

Travelled: December 2023

Tamra Anne Westbrooks - USA

10/10 - My Swoop agent Hannah was extremely helpful and was able to get all my questions and concerns answered. Read the full review

Travelled: March 2023

Melissa Walker - USA

10/10 – Swoop provided plenty of resources to thoroughly prepare for the expedition. But the thing that sets them apart is their exceptional customer service, from the moment of my first inquiry all the way through to the return of my voyage. I worked with Carolina and Hannah. They were very responsive and patient with my questions. I was always made to feel like I was their number one priority. Read the full review

Travelled: February 2023

Linda Buckley - USA

Have I mentioned Hannah Green enough? She was absolutely wonderful. She is very attentive and pleasant. She always got back to me in a timely manner and would point me to the right recourses. I felt heard and very much taken care of. Read the full review

Travelled: February 2023

Linda Buckley - USA

10 / 10 - For an Antarctic trip I'd be delighted to recommend Swoop as the polar team, and Hannah in particular were incredibly helpful and responsive to any queries I had. Read the full review

Travelled: December 2022

Victoria Overland - Switzerland