Doug

Customer
Rating

3

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Doug's Trip Date:

5th Jan - 20th Jan 2022

Doug's Ship:

Greg Mortimer

What was your most memorable moment?

Walking amongst the penguins and the incredible landscape

Which of the following best describes your adventure?

Life changing

On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?

1 2 3 4 5 6 7 8 9 10

3 out of 10

Tell us about the expedition team

Top-notch!

Tell us about the Greg Mortimer

All one could ask for in an expedition ship.

Do you have any recommendations for Swoop, or feedback about the team?

Our initial user experience with Swoop was quite good, but it seemed to degrade in the two months before our trip. We were left to figure out much on our own as the guidance was late, confusing, or incomplete. Replies to questions often took over a week. We did not feel well supported during a very difficult time to travel to Chile and Antarctica. Thus, we would not recommend or use Swoop again unfortunately.

Would you consider another trip to Antarctica?

Yes

Would you be interested in travelling to Patagonia?

No

Would you be interested in travelling to The Arctic?

Yes

9 people found this review helpful

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