Life before Swoop

Born in Johannesburg, South Africa, and raised in a family that is deeply passionate about travel, nature, palaeontology, camping and Land Rover Defenders, Kate spent her upbringing, spending every possible moment in the surrounding African bushveld.

After graduating from college, Kate went into the world of PR and marketing and then, later down the line, was drawn into the African luxury tourism industry where she discovered her passion for travel reservations and customer support.

Having been bit by the travel bug, she travelled through Africa extensively and further abroad overseas, on a mission to see as many countries as possible.

Swoop CX team member Kate Higgs holds a 7th Continent flag

Making it to the 7th Continent

Why I love travelling

The most important things to me in life are my partner, my family, my friends, my dog and travel. The reason I love travelling so much is that in the seriousness of everyday life, we get so caught up in our day-to-day responsibilities and worries that we forget what it feels like to be a child – to be free of any worry, to be content, to be full of glee, and filled with awe and wonder when seeing or experiencing new things for the first time.

Travel is one of the most remarkable and addictive experiences I have personally ever gone through. This is why it's firmly planted on my list of the most important things in my life, and also why I strongly feel it is vital that everyone should travel as much as possible in their own lives. Life goes by in a flash – make sure you cram it with as much wonder and awe as you can!

Swoop CX team member Kate Higgs stands on Cuverville Island, Antarctica

On Cuverville, Antarctica

Day to day at Swoop

As one of the fabulous Group Specialists here at Swoop, I am part of the team that makes your trip to Antarctica with your family, friends or colleagues happen. We dot the i's, cross the t's, and book any requested add-ons while making your travel itinerary shine.

Day-to-day tasks can really vary, from answering customer questions and completing itineraries, to organising an Antarctic dream wedding for some lucky passengers!

Swoop CX team member Kate Higgs takes a selfie in Antarctica

Enjoying Antarctica

Customer review background image

What our customers think of Kate

Kate was very kind and patient in answering all our questions and helping us gather all the information we needed when planning our trip. Read the full review

Travelled: March 2024

Alysha Vazirally - India

Kate was so helpful and professional in guiding us every step of the way for this journey, making sure we had all the documents we needed and arranging all the transport for us to and from the airport. Everything went smoothly and stress-free! Read the full review

Travelled: January 2024

Janice Lo - USA

Kate was very friendly and responsive to all our questions. Read the full review

Travelled: January 2024

Nigel Seymour - UK

Kate, we love you! You were great! Keep up the excellent work! Read the full review

Travelled: January 2024

Joanne March - USA

10/10 - Outstanding support, especially from Kate, who was super professional, always on hand when needed to respond to email queries. She is a brilliant asset to your operation. Read the full review

Travelled: January 2024

James Evans - UK

10/10 - From the moment I reached out to Swoop everything went smoothly and efficiently. Kate was great, responsive and helpful. Read the full review

Travelled: December 2023

Li Peng Koh - Singapore

Service standards of Kate and Carys are EXCEPTIONAL!!! Read the full review

Travelled: December 2023

Anthony Charlemagne Cham Yu - Philippines

10/10 - I am so glad I booked my trip through Swoop and not through the expedition operator. Cassia and Kate answered all of my hundreds of questions so that I was completely prepared for my trip. Read the full review

Travelled: November 2023

Preetee Singhal - USA

Swoop did an outstanding job of advising us on each aspect of the trip and answering our various questions. Emma, Kate and Sarah were outstanding!! Read the full review

Travelled: March 2023

John Youngblood - USA

Working with Swoop was good and we appreciated Kate’s help. The website is super informative. You certainly matched us with the right trip. Read the full review

Travelled: February 2023

Elizabeth Holman - USA

Working with you, Kate or your previous staff has been far more of a pleasure than we can relate. Read the full review

Travelled: January 2023

Richard Arthur Saber - USA

Kate Higgs is your brightest star performer! Read the full review

Travelled: January 2023

Mary Hockaday - Australia