Micheal
United States Of America
Customer
Rating
4
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Micheal's Trip Date:
4th Mar - 27th Mar 2026
What was your most memorable moment?
Our voyage was fraught with claims of medical emergency evacuations and deceit by Aurora. One medical emergency shortened our time in the Antarctic. Aurora’s second medical emergency, used the ship and all its occupants as an ambulance, from South Georgia to Stanley, Falklands. This shortened our stay in South Georgia by two days. Once in the Falklands, we stayed two days, until Aurora stepped in with a management decision to shortened our voyage by three days. The limited time spent in the Antarctic, South Georgia and Falklands really overwhelmed the awesome landscape and wildlife of the region.
Which of the following best describes your adventure?
Underwhelming
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
4 out of 10
On a scale of 0 to 10, how would you rate your trip: Discover South Georgia, Antarctica and Falklands?
4 out of 10
Were Swoop right to recommend Aurora Expeditions?
No
Tell us about Zodiac excursions
Excellent experience. I don’t want to second guess, often they were overly cautious.
Tell us about the expedition team
All team members were knowledgeable, multi-talented, friendly. Shout out to Hanna the historian. The paddling team, all excellent. I felt sorry for Gabby, the expedition team lead. She was caught between the passenger discontent and Aurora’s mismanagement.
Tell us about the Greg Mortimer
Excellent ship, excellent room, excellent food. The crew was the best. Professional, well managed, efficient.
Tell us about the Paddling
We had much fun with the paddling group and team. The paddling team was experienced, safety conscious. We wish we had joined the kayak activity, as that group was active to the end. The paddling activity was the shortest in duration of all the activities. This is something Aurora fails to mention.
Something Else?
Parts of this voyage was excellent. The ship, the food, the crew, the expedition teams, all excellent. All tainted by Aurora’s mismanagement of the voyage and its itinerary.
Do you have any tips or advice for other people planning a trip to Antarctica?
Buyer beware.
Has your experience changed your perspective in any way?
Yes/No.
Do you have any recommendations for Swoop, or feedback about the team?
Step up and act on behalf of your customers.
How prepared and excited for Antarctica did you feel?
Over prepared perhaps.
Would you consider another trip to Antarctica with Swoop?
Yes
Would you be interested in travelling to Patagonia with Swoop?
No
Would you be interested in travelling to the Arctic with our sister company, Swoop Arctic?
No
Would you be interested in travelling to Scotland, Ireland, New Zealand, Tanzania, Botswana, Namibia, Kenya, The Galapagos, Peru or Iceland with one of our trusted partners?
Yes
Would you like to receive our email newsletter about our other destinations?
Yes
When are you thinking of taking your next trip?
Beyond 12 months
