Payments & documents

You can find all your forms and actions on the My Trip page of your Adventure Planner. When you complete these tasks you will supply us with everything we need to prepare your Final Travel Documents. Your tasks will be based on the following forms and information:

• Your completed Swoop Reservation Form upon receiving confirmation of your booking (one form per passenger if you're travelling in a group)
• An uploaded copy of your passport if this is required by your voyage operator
• Completed mandatory voyage operator forms
• Your questionnaire or medical form for add-on activities, for example, kayaking – if required by your voyage operator
• A copy of your international flights info – we need flight numbers, dates, and the airline reference number – these details will be on your e-ticket
• The name of your insurance company, their emergency phone number, and your policy number – all passengers must carry travel and emergency repatriation insurance cover for your voyage to Antarctica and we recommend that travel insurance is in place from the point of confirming your voyage
• Details of any hotel arrangements, both pre and post-voyage, in case we need to contact you while you are travelling

Your Final Travel Documents will be uploaded to your Adventure Planner 3-4 weeks before departure; we'll email you to let you know when they are ready. If you are beginning your trip earlier, please let us know so we can ensure these important documents reach you in time.

Wire/bank transfer

Most customers like to pay their final balance by wire transfer (bank transfer). Details of how to pay by wire transfer – including paying early or in instalments – are available on the My Payments page of your Adventure Planner, along with your invoice statement.

Debit/credit card

Please note that we are able to accept American Express. 

If you would prefer to pay by credit card or debit card, please let your Customer Experience Coordinator know. Tell them when you'd like to make the payment and they will prepare a secure payment link. Alternatively, you can call us and pay over the phone. Payments by card may be subject to additional fees. 

We accept payments in USD, GBP and EUR. If the bank details in your Adventure Planner or your payment link aren’t in your preferred currency, please let us know and we will be happy to update them for you.