Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
What was your most memorable moment?
Seeing an orca with my very own eyes
Which of the following best describes your adventure?
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
9 out of 10
How likely is it that you would recommend Polar Latitudes to a friend?
9 out of 10
Tell us about the wildlife
Yes, it did live up to my expectations. Unfortunately, we did not get to see Deception Island as our ship ran aground :(
Tell us about Zodiac excursions
Zodiac excursions were great. Looked forward to it each day. The crew was terrific in ensuring that everyone had a safe journey, as well as embarking and disembarking safely. The most memorable zodiac cruise was seeing the humpback whale right in front of us!! Just wished we could have stayed longer.
Tell us about the expedition team
Could not praise the team highly enough. All of them are so professional, so caring in ensuring that everyone had a great experience. They all worked so very hard to make sure that we are all happy, and stayed safe. They are all so knowledgeable, happy to answer all the questions we had. They worked really long hours & I know that they worked as equally hard behind the scenes so prepare for each day, albeit presentations, going ahead on all landings to ensure that everything is safe before we go. The Best Team & everyone got along so well. No way I could pick our the favourites as All of them were favourites, and All lectures were great.
Tell us about the Island Sky
The cabin exceeded our expectations; it was very roomy & comfortable & the daily cabin keeping service was great. Honestly, we were not expecting it to be like a hotel service, but it was! It was a nice surprise. The food was terrific, again well exceeded our expectations. We did not expect such variety of food & such high quality as well. Most definitely choose this ship again.
It was a trip of a lifetime. Except for not being able to go to Deception Island because the ship ran aground, everything else was fantastic. I wonder with this day and age, and with all the technology on the ship, how did it run aground? Does the ship not have a sensor that tells the navigator the depth of the water & should stop the vessel from proceeding further if it senses that the water is too shallow for the ship? The mind boggles!
Do you have any tips or advice for other people planning a trip to Antarctica?
Definitely plan well ahead for the trip, as airline travel around South America is limited. Also, not many flights criss crossing the continent & not at all reliable. So, allow for cancellations etc.
Has your experience changed your perspective in any way?
Most definitely, the people, the culture, seeing Antarctica with my own eyes, the experience of being on a ship have changed my perception
Do you have any recommendations or feedback for the Swoop team?
The Swoop team has been fantastic, very responsive to all our queries and have been most helpful. We had a great holiday, so thank you for organising it.