Three ways we can help you
1. By providing accurate and up to date information
The lack of information from One Ocean in recent days has been a significant challenge, leaving many customers understandably frustrated and unsure of what to do and how best to plan. Compounding the information vacuum, speculation has been rife and it has been tough to sift fact from fiction.
Swoop can cut through the confusion. While the current situation is highly unusual, as seasoned and dedicated Antarctic specialists of many years’ standing we’re better informed than most and able to interpret what’s going on behind-the-scenes. While we certainly don’t have all the answers, we’ll be factual, generous with what we do know and will tell it to you straight.
For regular updates, it’s worth keeping an eye on our Latest News page which we are updating as soon as there is anything to report.
2. Sound advice
In times like this, you may need to talk with an expert. One Ocean are not answering questions and your own agent may not have updates. As well as updating our news page, we also have a team of experts who are happy to answer specific questions from anyone affected by the One Ocean situation.
If you’re struggling for advice, we have a dedicated line which you’re welcome to call: +44 (0)117 992 6704. The line is manned 9am to 6pm GMT Monday to Friday. At weekends please contact us by emailing firstname.lastname@example.org and a member of the team will be in touch.
3. Help with rebooking
Just to be clear upfront, providing help and advice to those who might benefit is our primary aim here. However, we are aware from recent calls we have received that customers impacted by the One Ocean situation are struggling to find alternatives through the channel where they originally booked.
Through our strong partnerships and good standing within the industry, we have managed to secure cabins and favourable rates on a number of trips for people who are looking to rebook.
We are happy to discuss options with anyone who might be interested.