On the surface, we’re a travel agency specialising in adventurous trips to Antarctica, Patagonia and the Arctic. Dig deeper and you’ll find a diverse team of thirty people who are deeply knowledgeable and passionate about their destinations, working with individual autonomy and shared purpose. Customers cite our three websites as the best guidebooks to their regions, and our trips and service are second to none.
Swoop is heading towards being not just the global number one for our destinations and a stand-out brand in the travel industry, but also the centre of gravity for a worldwide community of people with an enduring interest in the experiences that can be found at the ends of the earth. If you like the sound of joining Swoop but don't find a position below which quite matches your own skills, please do get in touch anyway. As a fast-growing company, new opportunities are often opening up and we're always on the lookout for great talent.
North America Polar Specialist
Swoop is expanding and we’re looking for an experienced polar specialist to help drive polar sales by expertly selling trips to Antarctica and the Arctic. This is a home working role, for a candidate based ideally in North America (EST preferred).
You would join a small, passionate, highly-productive team of globally-spread polar specialists; three people in the UK, one person in Argentina and one person in Australasia.
Who are we?
Swoop Travel is a 30-person (and growing) travel company, specialising in trips to the ends of the earth, Antarctica, Patagonia and The Arctic; extraordinary destinations that provide our customers with incredible experiences and lifelong memories.
We don’t just work in the adventure travel industry, we live, sleep, eat and breathe all things travel and adventure. Our passion is what drives our success, and although there are plenty of socials, destination-based reconnaissance trips and fun, we work hard and we love what we do. If you don’t dream of your next travel adventure or have regular weekend plans to be out in the fresh air and the wilderness, then maybe we’re not quite the right fit for you.
What you'll be doing
As part of a small growing team, your role will be to help drive our polar sales to achieve our growth plans. Alongside sales, you will also be responsible for helping to improve our websites, fostering close working relations with our key partners and supporting the marketing of our destinations.
The job is primarily office-based, however, at times this will require flexibility to meet suppliers, attend customer meetings and industry events, and for polar travel as part of essential destination and product knowledge growth.
Who you'll be
You’ll have an infectious passion for the polar regions, and first-hand experience is non-negotiable - we want someone with the polar regions under their fingernails. Your experience will be coupled with impeccable client facing skills, alongside excellent written and verbal communication.
You’ll be commercially aware, with some sales experience and the ability to inspire and enthuse potential customers about these incredible regions. Most importantly you will have outstanding listening skills and the intuition to understand what customers want before even they do.
In return, we can offer
This is a home working role, with the flexibility to choose your own workplace. We already have six geographically-spread colleagues and have the experience and technology to help bridge gaps in geography.
A competitive salary, dependent on your level of experience (plus polar sales team bonus and company bonus), 20 days holiday per annum (plus your birthday), and annual 2-3 week reconnaissance trips.
We work 9am to 6pm (local time) Monday to Friday, but we would ask for a bit of flexibility when needed, and we’ll offer the same in return. We’d also look to you to help provide out-of-office weekend cover for one weekend a month, which means being available to respond to new enquiries only (two hours a day maximum).
Digital Content Manager
Swoop is expanding and we have an opportunity for an experienced, hands-on Digital Content Manager to pioneer the expansion and development of Swoop’s digital offering, including three websites and a whole host of digital communications. Our website is our shop window to the world, and this is a crucial role in the growth of our business.
Who are we?
Swoop Travel is a 30 person (and growing) travel company, specialising in trips to the ends of the earth - Patagonia, Antarctica and the Arctic; extraordinary destinations that provide our customers with incredible experiences and lifelong memories.
We don’t just work in the adventure travel industry, we enjoy outdoor adventures of our own, such as trail running, hiking, kayaking, and climbing. Our passion is what drives our success, and although there’s plenty of socials, destination-based reconnaissance trips and fun, we work hard, and we love what we do. We are a team of ambitious and hardworking professionals who strive to be industry leaders when it comes to sustainability.
What you’ll be doing
Reporting directly to Luke Errington (Founder and Managing Director), you will be given complete accountability for creating, updating and maintaining website content In order to drive conversion rates to enquiry, and organic search traffic.
You’ll have the opportunity to devise, develop and manage a rolling twelve-month content plan for our three websites. Reviewing and optimising the IA for all three sites and identifying opportunities to improve the UI of key page templates and CMS features, managing internal and external resources.
We expect that you will manage our SEO agency and be responsible for the implementation of our on-page SEO programme. Our content isn’t limited to web copy and imagery; we also have a portfolio of illustrated guides and maps, and you’ll be responsible for their planning, curation and distribution.
Who you’ll be
You’ll have seen and led similar content development programmes for several different websites, be familiar with multiple CMS platforms, and you’ll enjoy creating clarity and structure in complex systems.
You’ll understand the fundamentals of SEO and be confident in getting the best out of an SEO agency. You’ll have seen and led similar content development programmes for several different websites, and be familiar with multiple CMS platforms.
You’ll have observed numerous usability tests and have an objective and nuanced view of usability and UI design.
This is an autonomous role where we’ll look to you to use your initiative, previous experience and a naturally strategic approach to deliver tangible results for the business. You’ll need the confidence, skills and experience to drive strategic direction, with little external guidance.
An agency background would fit well with the variety of this role, but if you've worked extensively within a business that utilises online presence as a sole “shop window” we’d definitely be interested in a conversation. In addition, you’ll be an influencer with strong interpersonal skills, able to manage multiple relationships and comfortable reporting at board level. You will also have a passion for all that is possible out in the open air.
In return, we can offer
A competitive salary, dependent on your level of experience (including a company bonus), 25 days holiday per annum (plus your birthday), oh, and the best views in Bristol. Seriously, we don’t call our offices ‘The Condors’ Nest’ for nothing.