About Swoop

On the surface we’re a travel agency specialising in adventurous trips to Antarctica, Patagonia and the Arctic. Dig deeper and you’ll find a diverse team of twenty people who are deeply knowledgeable and passionate about their destinations, working with individual autonomy and shared purpose. Customers cite our three websites as the best guidebooks to their regions, and our trips and service second to none. Swoop is heading towards being not just the global number one for our destinations and a stand-out brand in the travel industry, but also the centre of gravity for a worldwide community of people with an enduring interest in the experiences that can be found at the ends of the earth.

Financial Controller

Our team is growing, and we’re recruiting for a Financial Controller to take the wheel on the financial operations and infrastructure here at our Bristol HQ.

Swoop Travel is a 10m turnover, 22 person (and growing) travel company, specialising in trips to the ends of the earth, extraordinary destinations that provide our customers with a once in a lifetime experience.

Here’s the thing. We need a Financial Controller who isn’t afraid to get their hands dirty. Sure, reporting and spreadsheets are impressive, and there’ll be some of that along the way – but we need someone at the coalface, driving and defining the policies and processes, optimising the systems, reporting on our results, offering an amazing customer experience, running the monthly payroll and taking ownership of the day to day goings on in the finance function.

But we also need someone who wants to progress. Someone who isn’t afraid to get stuck in, and wants to learn with us, as we undertake a journey of growth over the next few years. We expect that by your second year within the role, you’ll have a voice in the boardroom, offering strategic advice and contributing to decision making. That you will have built and established phenomenal relationships with the travel industry regulators and our incredibly important partner network within our destinations.

To support you with your growth, there’s mentorship on offer from Stephen King, author of ‘Finance on a Beermat’ and Managing Director at F-Works. Additionally we run a weekly ‘School of Swoop’, an opportunity for the team to come together and learn from an expert.

There are also some brilliant projects on the horizon. We’ve recently developed a bespoke internal CRM, and we’ll want you to collaborate with our software developers to create the financial software system, innovating and designing the processes that will optimise the financial operations of the business. Within the first few months of working with Swoop, you will also recruit and manage a part time Bookkeeper as part of your finance team. It’s a busy role, and someone who loves taking on new and challenging responsibilities will flourish.

To be successful, you’re going to need some super human organisational skills. We need to know we’re putting our finances in safe hands, you’ll keep your eye on the ball, and nothing will get past you. You’re also going to have excellent communication skills, and not be afraid to challenge if you see where we could be doing better, or if something isn’t quite right. Also – we’re going to need you to be CIMA qualified (or equivalent) to move forward in this process.

In return we offer a competitive starting salary, a monthly bonus (based on company performance), 25 days holiday, opportunities to travel (alongside free travel insurance), oh and the best views in Bristol. Seriously – we don’t call our office ‘The Condors Nest’ for nothing.

We’re a pretty active bunch. We love to travel and be in the great outdoors, so someone who shares our passion for fresh air and new adventures would feel right at home.

At Swoop, we work hard, but we have fun. This role might not be your average Financial Controller role, and won’t be the right fit for everyone – but if you could see yourself with a cup of coffee, overlooking the Bristol skyline, collaborating with our Customer Service Champions to manage a booking amendment, or agreeing payment terms with one of our destination partners, following attending a School of Swoop talk on ‘The Geology of the Andes’, then we definitely need to hear from you.

To apply please email – [email protected] with a one page covering letter to tell us why you’d be perfect for the role, and a copy of your CV.

Applications will close on Tuesday 1st May at 12 noon. First stage interviews will take place w/c 7th May. 

Respectfully, no recruitment agencies please.

North America Polar Specialist

Role & Responsibilities

This new Sales-focused position is key to the overall success and continued expansion of our Polar Team as we consolidate our reputation as leading experts in Polar travel. We’re specifically looking for a new North America-located member of the team (ideally on MST or PST) who would work remotely and help to service our increasingly important North American customers.

You would join a small, passionate, highly productive team of Polar specialists already operating from both the UK (2 people) and Argentina (2 people).

This exciting role would really suit someone who:

  • knows the Polar Regions firsthand
  • potentially an ex-expeditionary staff member or field specialist
  • is ambitious, self motivated and relishes a challenge
  • who either has sales experience or good commercial acumen
  • has the soft skills & enthusiasm to bring these regions to life for others
  • is committed to the highest levels of customer service
  • thrives in a close-knit team environment

As part of a small growing team your primary role will be to help drive our Polar sales to achieve our growth plans. As with other members of the team, you will also be responsible for seeking out new product ideas, helping improve our websites, fostering close working relations with our key partners and supporting the marketing of your destinations.

The job is primarily office-based, however at times this will require flexibility - to meet suppliers, customer meetings, attend industry events and to travel overseas as part of an educational.

Skills/Experience required

  • An infectious passion and enthusiasm for the Polar regions
  • First hand experience of The Arctic/Antarctica (ideally fairly extensive)
  • Some prior experience in a customer-facing role would be beneficial
  • An ability to inspire and enthuse potential customers
  • Self-motivated and ambitious to achieve
  • Well-developed analytical skills
  • Excellent organisational skills and adept at prioritising
  • Strong can-do attitude and drive to overachieve
  • Keenness to be part of a young, dynamic, rapidly expanding team
  • A team player with a ‘work hard/play hard’ mentality
  • Impeccable client facing skills, particularly by phone to an international clientele
  • A strong commitment to customer service excellence
  • High level of accuracy and strong attention to detail
  • A good listener with well-developed writing skills
  • Technically competent - good general computing as well as typing skills
  • Degree educated

Employment details

  • This is a home working role, with the flexibility to choose your own workplace. We already have 3 remote workers and have the experience and technology to help bridge gaps in geography
  • Office hours are 9am to 6pm, Monday to Friday only, however as a small and rapidly growing company there are occasions when work beyond standard office hours is required
  • You will be required to help provide out-of-office weekend cover for one weekend a month, which means being available to respond to new enquiries only (max. 2 hours a day)
  • Twenty days of paid holiday will be awarded each year, in addition to bank holidays.
  • Overseas travel - you can expect an overseas educational trip once a year
  • Salary will be competitive and dependent on experience
  • You will report to Alex Mudd, GM of Swoop Antarctica & Arctic

How to Apply

If you feel you’ve got the prerequisites, please do get in touch by sending your CV to [email protected] with a covering letter explaining in no more than 300 words what it is about the Polar Regions/ Arctic/ Antarctic (your choice) you find so captivating.

Ready to plan your Antarctic adventure?

  • Swoop Antarctica Expert Alex
  • Swoop Antarctica Expert John
  • Swoop Antarctica Expert Loli
  • Swoop Antarctica Expert Tennessee

With over 14 years' experience in Antarctica, we can guide you through the maze of options to choose the perfect voyage.